Legal mention

Version of 27 September 2016

The use of this website implies your acceptance of our “General Conditions of Use” and our “Personal Data Policy”, below. These apply to the addresses,, and

If you have any questions, don’t hesitate to contact us.

The present General Conditions of Use are intended to define the terms under which the services of the website of Swiss Solidarity (Chaîne du Bonheur) are made available.

Our website contains links to other sites. Swiss Solidarity is not responsible for the practices and confidentiality rules of these sites, nor for their content and operation.

The legal rules applicable to the content and data transmission on and around the website are determined by Swiss law.

In the event of dispute that has not been settled amicably, the competent jurisdiction is Geneva, Switzerland. This is a translation into English; the original version in French is legally binding.

We at Swiss Solidarity (“Swiss Solidarity”, “we” or “us”) believe it is vital to protect your privacy when you access the information on our website. That is why we want to tell you what we do with your personal data, in particular how it is processed, disclosed, secured and deleted.

Personal data (“data”) refers to all data relating to a particular individual or identifiable person. You give us your data when you donate to a fundraising campaign, subscribe to our newsletter or take part in some other campaign (e.g. a quiz). Usually you just give us your name, address – comprising the postcode, town and country where you live – telephone number, e-mail address and date of birth. We also record your IP address.

We can also record the data using cookies. We can receive your IP address, location, navigation and click stream data and can record how long you spent on our website. If you ask us to link you to other websites (e.g. with your Facebook account), this is also a source of information for us.

Personal data linked to financial transactions (e.g. credit card data) are not transferred to us. This data is processed according to the data protection rules and regulations of the websites and platforms responsible for handling this data.

We only send you information if you have given us your consent. You can change your mind any time and contact us to tell us you no longer wish to receive it. You just need to send an e-mail to or click on the link in our newsletter.

We also record the information of those applying for a job with us.

We aim to provide you with the services you ask for, or which we believe help to improve our website.
By accepting these data protection regulations, you agree to us collecting, storing and using your personal data for the following purposes:
•    so you can use the services offered on our websites
•    so you can receive our newsletter
•    so we can evaluate, adapt and improve our services and content
•    so we can prevent any illegal activity

In principle, we do not disclose your data to third parties. However, there are exceptions, for example when we have a legal obligation to do so. We may also pass on your data to the following people:
•    one of our service companies, if you have requested their services
•    third parties who provide services for us

If you would like to have access to your personal data, please contact us.

We use Google Analytics, a professional web analysis service, to improve the quality of our services and communication.

The information collected by Google Analytics remains anonymous. Visitors to our website are not identified personally.

Google Analytics uses cookies to track the interaction between the website and the person visiting the website. These cookies save information such as when a website is accessed, the number of hits it receives and which website was last visited.

The IP address allows Google Analytics to identify the country, region and town or city in which the visitor is located.

Google Analytics’ data protection provisions can be accessed here. If you don't want Google Analytics to record your data, click on the link below. An opt-out cookie will be activated and your data will no longer be recorded when you visit this website. Deactivate Google Analytics

We take technical and organisational measures in order to protect the data you give us against unauthorised processing. We improve these measures continuously, keeping them up to the latest technical standards. However, even with state-of-the-art technical measures, data cannot be protected entirely.
Particularly sensitive data, for example bank details given to us in a fundraising campaign, are collected directly by our partners; please refer to their data protection regulations.

We only save your data for as long as the law allows us to. Thereafter, all data is deleted. If you submit a job application to us and are unsuccessful, your data will be deleted immediately.

You can, of course, appeal at any time against having your personal data processed. You just need to inform us, either in writing to Glückskette, Rue des Maraîchers 8, Postfach 132, 1211 Geneva 8 or by e-mail to